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Featured from The Customer Centroid

Charlie Munger Lollapalooza
The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making

Read article
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market

Read article
Group of founders huddle
Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.

Read article
All Articles
DeutschContact
Charlie Munger Lollapalooza

The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making
Strategy
Apr 2025

Top Stories

Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

Customer Research
May 2024
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera

Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Startup Growth
Apr 2024
Group of founders huddle

How You can Grow your Company into Becoming a Legendary Monopoly

Strategic Growth
Apr 2024
collage of the famous monopolies of Rockefeller and Carnegie

How the Pioneer of Quantum Computation uses ChatGPT

Artificial Intelligence
Apr 2024
Thumbnail of Physicist David Deutsch and Quantum Computer

What are the Audience Research Methods to Inform Your Customer-centric Strategy?

Customer Research
Apr 2024
audience researcher with clipboard observing a group of people

Achieve Sustainable Growth with Strategic Customer and Buyer Journeys

The Buyer's Journey versus the Customer Journey, acquisition versus retention… How each journey is crucial in winning customers and turning them into lifelong advocates.
Branding
Mar 2024
Young Business People surprised by Customer Growth

Success Inevitable: Riding the Wave of Mega Trends Pulls You Forward

Even if you ride the tidal waves of Mega Trends on a wooden barndoor you’ll likely be a super successful surfer out there. All you have to manage is to stay on the wave at all cost.
Strategic Growth
Mar 2024
Professional Surfer riding the huge wave with success

Writing to Drive Sales: How to Leverage the Science & Psychology to Drive Conversions & Sales

A conversion-focused copywriting strategy combines the principles of psychology, behavioral science, and compelling storytelling to resonate with your target audience of one and drive them towards the intended conversion.
Strategic Growth
Feb 2024
a group of amazed conversion copywriters

The Strategic Use of Repeated Exposure and the Phenomenon of Familiarity

The mere exposure effect plays a significant role in shaping consumer decisions, influencing marketing strategies, and driving business growth.
Customer Research
Feb 2024
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Effectively Leveraging Cognitive Dissonance in Marketing and Sales

How we can craft messages and strategies that carefully induce and resolve dissonance, guiding consumers toward desired outcomes
Customer Research
Feb 2024
Social Psychologist Leon Festinger Cognitive Dissonance

Prompting, Guiding and Interacting with Language Models like GPT

A good prompt is clear, specific, appropriately detailed, and structured in a way that guides the AI to provide a relevant and insightful response.
Artificial Intelligence
Jan 2024
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2024 will be about Lowering Cost of Customer Acquisition and Organic Customer Acquisition

Having a strong brand is one of the most effective strategies for organic customer acquisition.
Strategic Growth
Dec 2023
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Influencing how Your Content Gets Ranked

Engagement-based ranking of content is powerful because it tailors users' feeds to what they are most likely to engage with, based on their past behavior.
Growth Metrics
Dec 2023
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AI Agents, GPTs and Agency, and How to Give AI Goal-orientation

An AI with agency. A capable AI that has been given goal-orientation by any user, including non-human users, to pursue objectives or tasks.
Artificial Intelligence
Dec 2023
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Prompt Engineering

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Jan 2024

AI Agents and How to Give AI Goal-orientation

Artificial Intelligence
Dec 2023

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Dec 2023

Generative AI is the Modern Artist's Workshop: AI as Assistants

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Dec 2023
Most Popular
Sort by Date
Strategy

The Lollapalooza Effect: Charlie Munger's Blueprint for Mastering Complex Decisions

Charlie Munger offers understanding into the multifaceted nature of human psychology which is key to navigating complex decision making
Strategic Growth
Apr 2025
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7
min read
•
Bastian Moritz
2025-04-20
Charlie Munger Lollapalooza
Strategy

Unlock Growth: How Account Grading and Data Enrichment Fuel Your ABM Strategy

Grading is the missing link in your ABM approach. Learn how data enrichment targets dream customers and gets them through your funnels and into your pipeline faster.
Strategic Growth
Apr 2025
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7
min read
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Bastian Moritz
2025-04-12
Gen AI

Translation Prompts for Specialized Translation Tasks: Glossaries, Context & QA for High-Quality Translations

Professional translators often use advanced prompts like glossaries, additional context, phrasing variations… Incorporate these specialized prompts into your workflow to achieve accurate, consistent, and high-quality translations ready for publication.
Artificial Intelligence
Apr 2025
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7
min read
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Bastian Moritz
2025-04-05
Gen AI

The Best Prompt for Getting Proper Translation of Any Text

This translator prompt includes everything from cultural context to idiomatic expressions. This makes it more comprehensive and effective at ensuring high-quality translations.
Artificial Intelligence
Mar 2025
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7
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Bastian Moritz
2025-03-22

Mar 2025
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7
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Bastian Moritz
2025-03-01
Measuring

Growth Metrics
Jan 2025
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7
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Bastian Moritz
2025-01-25
Measuring

Growth Metrics
Dec 2024
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7
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Bastian Moritz
2024-12-14
Gen AI

How AI Challenges Assumptions and Fuels Innovation for Seth Godin: Bridge Thinking Gaps & Generate Ideas

“AI is the biggest leap since the invention of electricity”: How Seth Godin leverages AI for honest self-reflection, uncovering insights, and fostering innovation.
Artificial Intelligence
Nov 2024
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7
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Bastian Moritz
2024-11-16
Startups

The Brutal Realities of Startup Success: YC’s Essential Advice Through a First-Principles Lens

YC’s startup secrets through the lens of foundational business wisdom. YC's principles are based in deeply validated strategies of startup growth.
Startup Growth
Nov 2024
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7
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2024-11-06
Strategy

Stop Wasting Money on Useless Clicks and Boost Your ROI Today

How to attract qualified clicks that convert, boost your ROI, and grow your business by focusing on intent-driven strategies.
Strategic Growth
Oct 2024
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7
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Bastian Moritz
2024-10-18
Branding

Landing Pages are Conversations Between Your Customers and You

A landing page is a conversation between your visitor and your brand, grounded in universal communication patterns while simultaneously tailored through specific messaging to your visitor’s needs and motivations.
Branding
Sep 2024
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7
min read
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Bastian Moritz
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Startups

Validation Playbook to Build and Test Your Brand with Ads

Validating whether your product and message connect with real people by running ads for validation.
Startup Growth
Aug 2024
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7
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Bastian Moritz
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Strategy

Crafting a Compelling Value Proposition: The Essence of Effective Messaging

How to create and effectively communicating your Value Proposition
Strategic Growth
Jul 2024
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7
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Bastian Moritz
2024-07-14
Gen AI

How to Extract the Text from Images using ChatGPT

OCR Prompts to extract the best possible text from even (nearly) illegible images.
Artificial Intelligence
Jul 2024
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7
min read
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Bastian Moritz
2024-07-04
Strategy

Positioning: How to Establish Your Brand's Unique Identity in the Marketplace

How to Find Great Positioning: Establishing Your Brand's Unique Identity in the Marketplace
Strategic Growth
Jun 2024
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7
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Bastian Moritz
2024-06-17
Strategy

The Ultimate Guide to Mental Models for Customer-Centric Growth

The mental models of customer-centric growth to better navigate the complexities of customer-centric growth and drive your firm towards sustained success.
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Jun 2024
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2024-06-10
Branding

Effective Use of Case Studies in Marketing and Sales

Why case studies are effective marketing and sales tools that build trust, generate leads, and maximize your business success.
Branding
Jun 2024
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7
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Research

Case Study Analysis

Using the Case Study Analysis Method to Analyze Marketing and Sales Collateral
Customer Research
Jun 2024
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2024-06-01
Sales

Inbound Selling: Sales in the Age of Empowered Buyers

Through inbound selling, adapting to the buyer's journey and providing value through insight and empathy.
Customer-centric Sales
May 2024
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Bastian Moritz
2024-05-24
Sales

Day Trading Attention: A Discussion with ChatGPT

A discussion about the deep strategic foundations, to capitalize on market fluctuations to attract and engage users continuously.
Customer-centric Sales
May 2024
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7
min read
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Bastian Moritz
2024-05-19
Sales

To Sell is Human, Just as Humans Buy From Humans

Selling isn't just for salespeople. Whether you're pitching an idea, influencing a team, or trying to get buy-in from stakeholders, understanding the human side of sales is crucial.
Customer-centric Sales
May 2024
•
7
min read
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Bastian Moritz
2024-05-17
Daniel Pink To Sell is Human
Strategy

Case Study: Building a Customer-Centric Growth Program like Amazon

A case study of Amazon and Jeff Bezos' philosophy of relentless customer obsession that illustrates how their principles can be applied to build a customer-centric growth program from first principles.
Strategic Growth
May 2024
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7
min read
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Bastian Moritz
2024-05-15
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Research

Overcoming & Understanding the Pitfalls of Audience Research

Avoid falling into common traps when conducting audience research. Actionable strategies to improve your audience insights, ensuring your marketing efforts resonate effectively and drive long-term success.
Customer Research
May 2024
•
7
min read
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Bastian Moritz
2024-05-13
Audience Researcher with clipboard doing research on her audience
Research

Does it Really Matter to Distinguish Between ICP and ICA?

While distinguishing between ICP and ICA can help in clarity and strategic focus, the ultimate goal is to understand and effectively target customers.
Customer Research
May 2024
•
7
min read
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Bastian Moritz
2024-05-12
Sales

Lead Magnets: How-to Solve their 5 Most Difficult Challenges

By solving these key challenges you can develop lead magnets that effectively attract and convert your potential customers.
Customer-centric Sales
May 2024
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7
min read
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Bastian Moritz
2024-05-09
professor experimenting with magnet got stuck to a model of a magnet
Research

Calculate TAM SAM SOM Realistically Bottom-up and Top-down—with Examples

How-to calculate your market size more objectively using multiple approaches to Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
May 2024
•
7
min read
•
Bastian Moritz
2024-05-05
Portrait of senior Venture Capitalist businesswoman wearing glasses, sitting in library, looking at the camera
Research

Refine Your Ideal Customer Profile

Methods and frameworks for narrowing your ICP. Continuously refine as you gather more data and insights.
Customer Research
May 2024
•
7
min read
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Bastian Moritz
2024-05-04
Surprised people
Sales

How You can use Lead Magnets Effectively within Your Customer-centric Growth Initiative

This value exchange is foundational in building a customer relationship: It is the transaction that starts your relationship.
Customer-centric Sales
May 2024
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7
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Bastian Moritz
2024-05-02
Research

Assessing Market Potential: How to plan your GTM and VCs Approximate Market Opportunity with TAM SAM SOM

Plan your GTM strategy and assess your market potential by looking at the market through the Total Addressable Market, Serviceable Available Market, and Serviceable Obtainable Market
Customer Research
Apr 2024
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7
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Bastian Moritz
2024-04-24
Portrait of senior Venture Capital businesswoman wearing glasses in a white shirt looking at the camera
Startups

Blitzscaling: Accelerate Your Business Growth and Dominate the Market

Gain a deeper understanding of this growth strategy, including key aspects of how blitzscaling is done, as outlined by Reid Hoffman and Chris Yeh.
Startup Growth
Apr 2024
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7
min read
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Bastian Moritz
2024-04-24
Group of founders huddle
Strategy

How You can Grow your Company into Becoming a Legendary Monopoly

5 ways of how businesses and startup companies can think about unfair advantages and monopolies like Peter Thiel.
Strategic Growth
Apr 2024
•
7
min read
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Bastian Moritz
2024-04-23
collage of the famous monopolies of Rockefeller and Carnegie
Gen AI

How the Pioneer of Quantum Computation uses ChatGPT

What the most intelligent people do with generative AI and giving us a glimpse of how they use it.
Artificial Intelligence
Apr 2024
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7
min read
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Bastian Moritz
2024-04-23
Thumbnail of Physicist David Deutsch and Quantum Computer
Strategy

Business & Growth Theories, Frameworks, Models, Methodologies

Understand business and growth using the proper frameworks, models, and methodologies.
Strategic Growth
Apr 2024
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7
min read
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Bastian Moritz
2024-04-22
professor teaching Business and Growth Models
Startups

How to Actually Develop an Minimum Viable Product

“Minimum” refers to the smallest set of features needed to deploy the product for early adopters. “Viable” means that the product must be capable of delivering a core value.
Startup Growth
Apr 2024
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7
min read
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Bastian Moritz
2024-04-21
happy vs unhappy user of an MVP Minimum Viable Product
Strategy

VUCA World: The Reality of Change

Develop a VUCA-ready culture for sustaining long-term success in a VUCA world.
Strategic Growth
Apr 2024
•
7
min read
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Bastian Moritz
2024-04-19
Aviation salute exchange of a mission-ready helicopter
Strategy

AIDA to Effectively Lead Prospects to Take Action

The foundational concept in the study of consumer behavior and advertising strategy to effectively lead potential customers through these stages of AIDA towards a conversion event.
Strategic Growth
Apr 2024
•
7
min read
•
Bastian Moritz
2024-04-18
AIDA Captain
Startups

The Concept of "Tarpit Ideas" in the Context of Decision-making and Strategy

An analytical approach to help you mitigate the risks associated with tarpit ideas, these enticing but potentially fruitless ventures.
Startup Growth
Apr 2024
•
7
min read
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Bastian Moritz
2024-04-16
Sales

The 9 Components of any Offer

Translating the Hormozi offer framework into more commonly used terms and marketing lingo
Customer-centric Sales
Apr 2024
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7
min read
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Bastian Moritz
2024-04-16
Alex Hormozi with book 100 Million Dollar Offers
Strategy

The Power of the Awareness-Intent Matrix: Stages of Awareness

How to align your communication and copy with customer readiness AND awareness for improved engagement and higher conversion rates.
Strategic Growth
Apr 2024
•
7
min read
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Bastian Moritz
2024-04-09
copywriters and marketers discussing awareness-level stages
Strategy

Mastering the Value Proposition Canvas: A Strategic Guide for Value-driven Success

If you want to align your business offerings with customer needs for enhanced product-market fit, then the Value Proposition Canvas is ideal for you.
Strategic Growth
Apr 2024
•
7
min read
•
Bastian Moritz
2024-04-06
Professor explaining the Value Proposition Canvas
Gen AI

System Role Prompt Engineering: Using Job Descriptions for ChatGPT Assistants

Integrate detailed job descriptions to tailor AI agent behaviors. This method significantly refines AI interactions across various industries, aligning them with professional standards and operational needs.
Artificial Intelligence
Apr 2024
•
7
min read
•
Bastian Moritz
2024-04-03
HR Manager shaking hands with an applicant after an engineering interview
Research

What are the Audience Research Methods to Inform Your Customer-centric Strategy?

Tailor your sales & marketing strategies effectively with audience research methods that help you understand the characteristics, needs, and preferences of your target audience.
Customer Research
Apr 2024
•
7
min read
•
Bastian Moritz
2024-04-01
audience researcher with clipboard observing a group of people
Research

The Concept and Effects of Social Proof in Marketing and Sales

Customer Research
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-29
Research

Strategies of Rhetoric that Classify your Appeal to your Audience

The tools that shape how your message is received and impact your ability to influence opinions and actions.
Customer Research
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-29
Gen AI

How to force ChatGPT access an URL

How-to get ChatGPT to click on links and look up information from URLs. With this prompt it works every time. Example "Give me an executive summary for"
Artificial Intelligence
Mar 2024
•
7
min read
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Bastian Moritz
2024-03-26
German Sheppard with OpenAI Cap waiting for fetch command
Branding

Achieve Sustainable Growth with Strategic Customer and Buyer Journeys

The Buyer's Journey versus the Customer Journey, acquisition versus retention… How each journey is crucial in winning customers and turning them into lifelong advocates.
Branding
Mar 2024
•
7
min read
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Bastian Moritz
2024-03-26
Young Business People surprised by Customer Growth
Research

The Ultimate Customer Survey Strategy: Capturing the Full Customer Journey

How conducting 2 simultaneous surveys can unlock exponential insights into your audience buyer’s and customer’s journeys.
Customer Research
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-26
Strategy

Jeff Bezos: Will you be a cynic, or will you be a builder?

Will you choose a life of ease, or a life of service and adventure?
Strategic Growth
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-21
Gen AI

Make your AI model more personal: Use custom instructions for ChatGPT

Receive answers better tailored to you from ChatGPT with individualized instructions for ChatGPT
Artificial Intelligence
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-13
YouTube Thumbnail depicting a woman training a dog wearing an OpenAI ChatGPT cap.
Strategy

Success Inevitable: Riding the Wave of Mega Trends Pulls You Forward

Even if you ride the tidal waves of Mega Trends on a wooden barndoor you’ll likely be a super successful surfer out there. All you have to manage is to stay on the wave at all cost.
Strategic Growth
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-11
Professional Surfer riding the huge wave with success
Gen AI

Manage Revisions of Your Articles Across Languages with ChatGPT

Precision and Clarity in Multilingual Articles: Manage Revisions and Comparisons
Artificial Intelligence
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-09
Sales

Better meet customer needs by focusing on the demand-side

How focusing on the demand-side will better meet consumer needs, potentially creating new markets or disrupting existing ones.
Customer-centric Sales
Mar 2024
•
7
min read
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Bastian Moritz
2024-03-08
Gen AI

A Custom GPT for Phonetic Spelling

Taking the use case of a phonetic spelling application as an example to create a Custom GPT
Artificial Intelligence
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-07
elderly male speech coach in the moment of enouncing clear pronunciation
Gen AI

A ChatGPT Prompt to Format YouTube Transcripts for Readability

Format those pesky YouTube Video transcripts with the help of your AI assistant for better readability and read along.
Artificial Intelligence
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-04
Business Woman showing a YouTube video and a typewriter
Gen AI

Does ChatGPT have a problem with iterative and self-reflective prompts?

I'm unable to complete this task as it involves generating iterative and self-reflective content based on specific instructions provided.
Artificial Intelligence
Mar 2024
•
7
min read
•
Bastian Moritz
2024-03-03
Statue of Rodin's The Thinker
Gen AI

An Iterative Prompt for Emulating Writing Styles: Context, Variables, and Iterations

An Iterative Prompt that acts like an AI Agent. ChatGPT's world of context and instructions, not real variables and iterative processes.
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-27
Research

The Dangers of the Dark Triadic Rule

When to break away from the powerful Rule of 3 to improve communication and critical thinking.
Customer Research
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-26
Father with Triplets making a mess in the kitchen
Gen AI

How-to Convert Your Exported ChatGPT Conversations to use with Obsidian

This Beginner-level documentation provides a comprehensive guide for converting exported ChatGPT conversation data into Markdown files for use with i.e. Obsidian.
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-24
Laptop screen with download window ChatGPT and Obsidian logos
Sales

Customer-centric Communication Along your Buyer's Journey

A nuanced understanding between contacts, leads, prospects, and customers enables sales and marketing teams to be more strategic, empathetic, and effective in their roles.
Customer-centric Sales
Feb 2024
•
7
min read
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Bastian Moritz
2024-02-24
A male and a female smiling and looking into the camera selling boxes
Gen AI

Tailoring AI to Your Needs: CustomGPTs at the Forefront of AI's Future

The Democratization of LLMs with OpenAI's CustomGPTs
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-23
Research

The Rule of 3: Make Everything more Intriguing, Memorable, and Enjoyable for Your Audience

Significantly enhance the effectiveness of your communication, easier to remember, and your messages more compelling.
Customer Research
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-22
Happy Family with Triplets
Gen AI

How Businesses can Leverage the General-purpose Nature of ChatGPT and Achieve Superior Performance with ChatGPT

You don’t need to train your own LLM. You just need to learn how to leverage ChatGPT for Specialized Tasks.
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-21
Gen AI

Personalizing Sales Scripts with ChatGPT for Enhanced Sales Performance

Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-20
Salesman with script on telephone Madison Avenue
Gen AI

The Best Non-obvious Ways to use ChatGPT for your Business

Some non-obvious yet highly effective ways to leverage ChatGPT so businesses can create more value with less effort
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-19
Gen AI

Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-18
Strategy

Writing to Drive Sales: How to Leverage the Science & Psychology to Drive Conversions & Sales

A conversion-focused copywriting strategy combines the principles of psychology, behavioral science, and compelling storytelling to resonate with your target audience of one and drive them towards the intended conversion.
Strategic Growth
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-16
a group of amazed conversion copywriters
Research

The Strategic Use of Repeated Exposure and the Phenomenon of Familiarity

The mere exposure effect plays a significant role in shaping consumer decisions, influencing marketing strategies, and driving business growth.
Customer Research
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-15
Woman with sunhat and sunscreen looking to hide from the mere exposure of the sun
Research

Effectively Leveraging Cognitive Dissonance in Marketing and Sales

How we can craft messages and strategies that carefully induce and resolve dissonance, guiding consumers toward desired outcomes
Customer Research
Feb 2024
•
7
min read
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Bastian Moritz
2024-02-14
Social Psychologist Leon Festinger Cognitive Dissonance
Strategy

Strategy to integrate cognitive dissonance and the consistency principle for maximum impact

The most effective strategy to integrating both the psychology of cognitive dissonance and the consistency principle across the customer journey for maximum impact.
Strategic Growth
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-12
Opinion

Great Writing on the Internet is like Makeup in Real Life

How carefully crafted words can enhance, transform, and communicate.
Opinion
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-09
Writer sitting at desk in front of bookshelf with typewriter
Startups

Startup Marketing Budget – up to 384% of Revenue

Why You as Startup Founders Should Rather Seek the Most Effective Marketing Initiatives Than Comparing Your Marketing Budgets.
Startup Growth
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-07
Strategy

JTBD Research: Create Offerings that Truly Meet Market Demand

Customer-centric JTBD research to create offerings that truly manufacture market demand.
Strategic Growth
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-04
Professor explaining the Jobs Theory
Gen AI

ChatGPT Prompts: The Building Blocks of Your AI Conversations

ChatGPT Prompts are the heart of AI communication. They allow you to control the direction and context of the conversation, fully harness the potential of ChatGPT.
Artificial Intelligence
Feb 2024
•
7
min read
•
Bastian Moritz
2024-02-04
Research

The Psychology of Reciprocity: Strategies to Leverage Reciprocity in Business

Reciprocity in business is about creating a harmonious exchange of value, the dance of give-and-take that builds trust, fosters loyalty, and drives growth.
Customer Research
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-31
Reciprocity in a group of professionals giving each others gift
Strategy

The Reciprocity Concept as a Strategic Advantage

"The Reciprocity Advantage" offers a compelling and insightful look into how businesses can leverage the power of reciprocal relationships to innovate and grow.
Strategic Growth
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-29
Reciprocity Advantage business partners giving each others gift
Strategy

Explorative Framework for Integrating AI into the Customer Experience Journey

AI-Integrated Customer Experience (AICE) could mark a significant paradigm shift. This paper explores the conceptual framework of AICE, aiming to provide a nuanced understanding of how recent AI technologies can be integrated into various facets of customer experience.
Strategic Growth
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-27
Gen AI

Crafting Your AI Grimoire: The Power of a Personalized Prompt Library

Prompt libraries ensure that a Generative AI's output remains consistent and valuable to your brand and company.
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-18
Humanoid AI robot in an old library
Gen AI

An Easy-to-understand Intro to LLM by an AI Researcher

LLMs are technologically advanced and versatile in their applications
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-17
Corporate Businesspeople acting surprised
Gen AI

Start Building Your Corporate Prompt Library

Build your Coporate Prompt Library aligned with your brand core values and marketing strategies.
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-17
Humanoid AI robot in a corporate HQ library
Gen AI

Reimagining Knowledge Work in the AI Age

How the integration of AI technologies like GPT-4 is redefining knowledge work, enhancing decision-making, boosting creativity, and reshaping the role of human intellect in the modern knowledge economy.
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-10
Peter Drucker sitting at desk in office
Gen AI

What Makes a Good Prompt?

A well-crafted prompt is essential for effectively using ChatGPT
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-06
Surprised Group of Professionals
Gen AI

Instructing ChatGPT to Generate Effective Prompts for ChatGPT

Using ChatGPT to generate better Prompts for itself.
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-06
Gen AI

Prompting, Guiding and Interacting with Language Models like GPT

A good prompt is clear, specific, appropriately detailed, and structured in a way that guides the AI to provide a relevant and insightful response.
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-06
Woman and dog have fun with training
Sales

Mastering Ideal Customer Profiles: A Deep Dive with B2B, B2C, and a Startup Case Study

Create effective Ideal Customer Profiles that are rooted in data, feedback, and cross-functional collaboration. Explore the nuances of ICP through detailed case studies on a tech company, a consumer goods brand, and a budding startup.
Customer-centric Sales
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-05
Thumbnail group of persons finding out something interesting
Research

Attract Better Leads With ICPs in Marketing

Attract high-quality leads that are a good fit for your business
Customer Research
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-04
Thumbnail group of persons finding out something interesting
Gen AI

Need to Explain AI? Use the Tractor Analogy

The Power of the Tractor Analogy in Demystifying AI Development.
Artificial Intelligence
Jan 2024
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7
min read
•
Bastian Moritz
2024-01-03
Artificial intelligence tractor painted in a style of classic fine art
Gen AI

AI Market Insights: The USPs of AI tools

Analyzing The Unique Selling Propositions of 200 AI Tools
Artificial Intelligence
Jan 2024
•
7
min read
•
Bastian Moritz
2024-01-02
Gen AI

Generative AI in 2024

We reflect on the recent advancements in generative AI technologies in 2023 and our confidence in providing a better 2024
Artificial Intelligence
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-31
Humanoid Generative AI Consulting Thumbnail
Opinion

The Authenticity Paradox: Navigating the Real in a Syndicated World

Our relationship with content reflects a quest for truth and reliability in an increasingly complex world.
Opinion
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-27
Sales

Persuasion in Sales: Insights from Robert Cialdini's Influence for Salespeople

Customer-centric Sales
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-25
Strategy

2024 will be about Lowering Cost of Customer Acquisition and Organic Customer Acquisition

Having a strong brand is one of the most effective strategies for organic customer acquisition.
Strategic Growth
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-22
Thumbnail Organic Growth on YouTube
Sales

Introduction to Demand Generation

Demand generation is a key aspect of marketing that involves a deeper engagement you’re your potential customers to cultivate an enduring interest and need.
Customer-centric Sales
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-21
Strategy

Status-quo is the Enemy of Growth: These are its 8 Tactics

Knowing the tactics used to defend status quo makes you stronger in changing the status quo
Strategic Growth
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-20
Thumbnail status quo depicting an aristocrat drinking tea
Measuring

Influencing how Your Content Gets Ranked

Engagement-based ranking of content is powerful because it tailors users' feeds to what they are most likely to engage with, based on their past behavior.
Growth Metrics
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-19
Group of Professionals engaging with each other
Gen AI

AI is the Invisible Boss in your Algorithm-led Workplace

Whose your boss if you are an Uber Driver?
Artificial Intelligence
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-15
Michael Scott from The Office as AI Robot Boss
Sales

Shopify’s 7 Best Blog posts about Social Media Sales

From understanding the basics of social commerce to in-depth guides on selling through popular Social Media Platforms
Customer-centric Sales
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-14
Thumbnail of a diverse group of people with their digital devices doing social commerce
Startups

Are my product development decisions based on biased data?

Am I listening to my customers enough, or am I letting my biases drive decisions?
Startup Growth
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-13
Gen AI

Critical Thinking Powers Informed Choices

Critical thinking serves as a beacon of rationality, guiding us through the complexities of an AI-driven world.
Artificial Intelligence
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-12
Startups

"Am I really solving a meaningful problem, or am I too attached to my idea?"

The key is to actively seek unbiased feedback, be open to change, and focus on solving problems that are validated by real-world demand
Startup Growth
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-10
startup founder pointing at whiteboard
Gen AI

AI Agents, GPTs and Agency, and How to Give AI Goal-orientation

An AI with agency. A capable AI that has been given goal-orientation by any user, including non-human users, to pursue objectives or tasks.
Artificial Intelligence
Dec 2023
•
7
min read
•
Bastian Moritz
2023-12-10
woman directing dog with OpenAI cap
Customer Research
Bastian Moritz
Bastian Moritz
•
Customer Research
•
November 4, 2024
2024-11-04

My Biases Are Not Failures

I’m sitting in an important meeting and make a snap decision—maybe too quickly. Later, it turns out to be wrong. How did that happen? A moment of doubt that lingers. Why did I instinctively favor a colleague even when the facts said otherwise?

Our brain is a master of shortcuts—it tricks us faster than we realize. Situations like these aren’t rare; they shine a light on how our internal mechanisms shape our choices. These moments reveal a deeper truth: our brain operates on shortcuts.

Biases, or cognitive distortions, are systematic deviations in how we perceive and assess information. They come from the way our brain processes and simplifies decisions.

Here’s the kicker: Biases aren’t deliberate misdeeds, nor are they moral failings. They’re simply part of being human, and it’s okay to have them. What matters is how we deal with them.

Why does this matter?

Understanding that biases run on autopilot takes away the pressure to be perfect. These silent companions are part of our cognitive makeup—automatic processes that help us navigate daily life, sometimes for better, sometimes for worse.

Biases can lead to misjudgments, but they’re not inherently ethical missteps. They aren’t good or bad; they just are.

And that’s okay. Once we become aware of them, we have the power to make better, informed decisions and manage these unconscious influences. Recognizing them helps us make smarter choices.

What does this mean for you?

Whether at work, during negotiations, or when interacting with colleagues, ask yourself: Am I aware of how my perception is being shaped right now? The more you know your biases, the better you can question them and make wiser choices.

Biases affect more of our lives than we’d care to admit. But those who can identify and consciously manage them regain control.

Want to make better decisions?
Start by questioning your own biases and noticing the subtle moments when biases influence your perspective. After all, we all want to make better choices.

‍

Opinion
Bastian Moritz
Bastian Moritz
•
Opinion
•
February 17, 2024
2024-02-17

Making of/up New Rules

I'm trying my hand at a new format called #NewRules on Social.

It stems from a new content strategy and my need to hone my writing and observation skills.

We all come across these absurdities, contradictions and things that trigger emotions in us.

We can ridicule them, ignore them or get angry about them.

Or we can address them with a blend of comedy and commentary and a call to action.

And in doing so, call for concrete changes in society at large or in our own behaviors and actions.

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
February 1, 2024
2024-02-01

The Key to Productivity in the AI Era? It Might Be You

Perhaps the true catalyst for change in our work lives isn't just AI; it might be our own perspective.

John Maynard Keynes once prophesied a future of leisure, where technological advancement – science and compound interest – would slash our work hours. This was in 1930.

As we stand in the age of Artificial Intelligence 94 years later, this vision is tantalizingly close, yet still so far. So far, because the question isn't just about what AI can do for us, but also what we have to demand for ourselves.

Can we redefine success, not by the hours we spend at work, but by the fulfillment we glean from it?

Can we redefine productivity, not by the hours we spend at work, but by the inventiveness we use to solve for work? By the value we create? What is the real value difference between transporting a group of children in an aircraft designed by engineers and accompanying a group of children through kindergarten as an educator for 2 years?

This shift in mindset, coupled with AI's prowess, could unlock the door to a balanced life where productivity is a means to an end, not the end itself.

In this new era, it’s not about AI taking over our jobs, but about us taking control of our time which is limited by the death.

A collaborative, thoughtful approach to integrating AI in our work life holds the key to not just working less but living more. Because life limited only by our time – yes I’ll say it: “death is inevitable.”

Or are we too afraid of falling into an existential crisis? Are those who make our policies afraid that we might fall into an existential crisis?

Thus for the first time since his creation man will be faced with his real, his permanent problem-how to use his freedom from pressing economic cares, how to occupy the leisure, which science and compound interest will have won for him, to live wisely and agreeably and well.

— John Maynard Keynes, Economic Possibilities for our Grandchildren (1930)

Branding
Bastian Moritz
Bastian Moritz
•
Branding
•
January 8, 2024
2024-01-08

Analyzing Colin and Samir Most Viewed Video Ever

The success of Colin and Samir's most viewed video is rooted in a deep understanding of platform-specific dynamics, a focus on engagement through conversation, and leveraging cross-platform insights for content optimization.

This strategy can be a valuable guide for you if you are looking to enhance their content strategy across various social media platforms.

Our Instagram Reel about the new Ray-Ban Meta glasses was shared 1,082,464 times and became our most viewed video ever with 59.2M views.

View this post on Instagram

A post shared by Colin and Samir (@colinandsamir)

We increased our focus on Instagram this year, specifically with Reels. The built-in messaging aspect of Instagram makes the platform inherently more conversational and our videos more shareable. The IG DM allows for videos to operate as units of conversation, which is very different from Shorts / TikToks. Even when we had a big episode on YouTube, we’d look to Instagram (and TikTok) to see what people were saying about it.

Let's break it down to highlight key elements of your content strategy, which can be shared as advice:

1. Platform-Specific Focus

Strategy: Concentrating efforts on Instagram Reels.

Why It Works: Instagram's format is inherently more conversational than other platforms like YouTube Shorts or TikTok. The ease of sharing and the direct messaging feature on Instagram enhances the shareability and engagement of your content.

2. Utilizing Built-In Features for Engagement

Strategy: Leveraging Instagram's direct messaging (DM) feature.

Why It Works: The DM feature turns videos into conversational units, making them more personal and engaging. This approach differs from other platforms where content is typically consumed more passively.

3. Cross-Platform Analysis for Audience Insights

Strategy: Using Instagram and TikTok to gauge audience reactions to YouTube content.

Why It Works: This allows for a more holistic understanding of audience preferences and perceptions, which can inform content creation across all platforms.

4. Content as Conversation

Strategy: Creating content that serves as a starting point for conversations.

Why It Works: This approach fosters community engagement and encourages sharing, as people are more likely to share content that they find conversation-worthy.

5. Understanding Platform Dynamics

Strategy: Recognizing and utilizing the unique dynamics of each platform.

Why It Works: Different platforms cater to different audience behaviors and preferences. Tailoring content to fit the platform ensures higher engagement and relevance.

---

Be open to experiment with creative and understand the algorithms and how they are designed to enhance user engagement by showing content that is likely to interest each individual user, leading to a personalized experience.

Does your content provide value to the user base of the platform you use?

And does it serve a specific audience within that user base?

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 23, 2023
2023-12-23

CEO of OpenAI Sam Altman Shares his most Important Leadership Lessons Learned

Just in time for the new year offering us all the opportunity to getting your priorities straight, Sam Altman, CEO of OpenAI, offers a series of insightful principles and advice for success in business with "What I Wish Someone Had Told Me"

Sam’s perspective is so valuable because he is emphasizing a blend of optimism and vision, pragmatism and self-belief, a balance of calmness and urgency, and the importance of human elements and long-term orientation for business success.

From YC Founder to YC President to OpenAI CEO

In his post, Altman emphasizes the importance of long-term orientation in business, suggesting that one should not be overly concerned with short-term perceptions and that this perspective becomes easier to maintain over time. He advocates for audacious ideas, noting that challenging tasks are more motivating for teams than simpler tasks. He also highlights the power of incentives, the need for clear, concise communication, and the importance of fighting against bureaucracy and inefficiency.

Additionally, Altman underscores the significance of recruitment, stressing the importance of taking risks on individuals with high potential and a rapid rate of improvement. He advocates for fast iteration, where quick corrections can compensate for initial errors, and suggests that while plans should be long-term, execution should be swift.

Altman warns against fighting the fundamental laws of business and notes the unpredictable qualities that emerge as a business scales. He also discusses the 'magic' of compounding exponentials, especially in building a business that gains compounded advantages with scale.

Finally, Altman reflects on the value of working with great people, considering it one of the best aspects of life. His post is a result of his experiences and learnings, particularly relevant after a tumultuous year at OpenAI.

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
December 16, 2023
2023-12-16

Is Data Worth Nothing for Your LLM?

Maybe data is not the new oil.You can have all the content in the world and your LLM still sucks.

You can be the most popular social media platform—be the most popular website of 2021 surpassing even Google.

Youn can collect new user generated data at a neck-breaking speed. And that is just the video data with at least 25 images per second and sound. But on top of that video data you get textual data, descriptive data, usage data, user data and personal information.

And you still are unable to build a meaningful LLM?

Alex Heath journalistic investigations has uncovered that in the race of building generative AI ByteDance, the parent company of TikTok is secretly using OpenAI’s tech to build a competitor LLM:

TikTok’s entrancing “For You” feed made it an AI leader on the world stage. But that same company is now so behind in the generative AI race that it has been secretly using OpenAI’s technology to develop its own competing LLM, including for training and evaluating their model.

So is data worth nothing, or is it?Because what counts is the quality of the data. Building high quality training sets is crucial and cumbersome.

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 11, 2023
2023-12-11

How do I use customer feedback without losing my vision?

Balancing the needs of customers while staying true to the original product vision is a critical and challenging aspect for any founder. This dilemma often leads to the unspoken question "How do I adapt my product based on customer feedback without losing sight of my original vision?"

This is a tough spot indeed. On one hand, customer feedback is invaluable for creating a product that truly meets market needs. On the other hand, there's a risk of straying too far from the initial vision and unique value proposition that made the product special in the first place.

A key part of navigating this is to have a clear, yet flexible, vision. It’s about understanding which parts of your vision are core and non-negotiable, and which parts can be adapted or evolved based on customer input. Regularly revisiting and refining your vision based on real-world insights is crucial.Also, it's important to identify the right customers to listen to. Not all feedback is equal, and focusing on feedback from your target market or ideal customer profile is essential.What's your take on this balance? Are there specific strategies or approaches you've considered or found effective in your experience?

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 9, 2023
2023-12-09

Am I the right person to lead this startup

The question "What if I'm not the right person to lead this venture?" is a profound concern for many founders. It touches on self-doubt and the fear of not being adequate for the role. This worry often stems from the immense pressure founders face to succeed, coupled with the high stakes of leading a startup.Founders worry about their leadership skills, industry expertise, or ability to make tough decisions. It's not just about managing the business but also leading a team, pleasing investors, and fulfilling customer expectations. The pressure can be intense, especially in a fast-paced and ever-changing business environment.This kind of self-doubt is common, and it's important for you as a founder to address these feelings. Seeking mentorship, continuously learning, and building a strong support network can help. It's also crucial to recognize that no leader has all the answers and that making mistakes is part of the journey.What are your thoughts on this? Have you experienced similar feelings in your ventures?

Opinion
Bastian Moritz
Bastian Moritz
•
Opinion
•
December 2, 2023
2023-12-02

The Risk and Reward of Entrepreneurial Endeavors in Capital Misallocated Markets like Inheritance

Well, folks, it's official: we're living in the age of “Born with a Silver Spoon” billionaires.

Forget about starting a business or inventing the next big thing. For the first time since the start of the Billionaire Ambition Report of the Swiss Bank UBS, the new billionaires have acquired more assets through inheritance than through entrepreneurship.

Talk about “new money” going to waste. I mean, it's almost poetic, isn't it? Inheritance has become the new entrepreneurship.

You know, I used to think entrepreneurial reward meant starting a business, innovating, taking risks, and working your butt off. Getting a reward for the risks you take.

Like a farmer whose betting their farm every season a new with seed money and only the weather and the sun standing between success or failure.

But it turns out, all you really need is to be born into the right family,

You can finally and in good conscience even forget about those pesky business plans and investors and their hot potato game passing your startup on to the next level investor.

Just wait for your rich uncle to kick the bucket, and boom, you're a billionaire! It's like the world's most exclusive lottery, and it's all about winning the genetic jackpot, not the risks you take.

But hey, maybe there's a lesson here for the rest of us: Maybe you should change your career path and become a professional heir hunter instead…

Bring on your games of entitlement and status you anxious rich nobles. Or look at the late Munger. Buffet, Gates or even Musk… you only earned it if you’ve proven to have done it more than once.

As for me, I'll stick to making jokes about it, because at least being a broke entrepreneur doesn't require an inheritance you can stay to lose because you’ve gambled everything.

Growth Tech Stack
Bastian Moritz
Bastian Moritz
•
Growth Tech Stack
•
November 26, 2023
2023-11-26

The Most Successful Founder

The "make it more" trend with generative AI is super addictive and fun.

Try yourself and share with your friends.

Make sure to use DALL-E not just ChatGPT.

‍

Also, my second try took an even more interesting  turn: GPT-4 venturing on transcendent paths to discuss what success looks beyond the superlatives.

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
April 17, 2024
2024-04-17

Tempting Startup Ideas to Better Pivot from

There are these tempting startup ideas that you would better leave unpursued or pivoting away from fast.

Dalton Caldwell and Michael Seibel discuss these seemingly irresistible startup ideas that are almost too good to be true—and that's precisely why they likely are—or are they?

They are too good to be true because they might be so called tarpit ideas. Ideas that seem obviously awesome at first, but even appearing to be fantastic opportunities to many, they harbor deep-seated issues that could doom entire venture.

Therefore, you must have compelling reasons to pursue these apparent gold rush opportunities. Tarpit ideas metaphorically represent all projects that ensnare you in situations where you expend significant effort but achieve minimal progress.

I find these ideas fascinating because it often seems not to be the technological advancement that keeps great developments from happening, but rather human factors, as we discuss in the startup idea examples.

Perhaps my interest sometimes appears as default skepticism, but I am genuinely eager to explore these ideas and delve into (yes, I said it…) the crucial question of “Why now?”.

Don’t shy away from the fact that very smart, very well-funded, very determined teams have tried them before. Maybe now is just the right point in time for the idea to find its fitness.

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
March 18, 2024
2024-03-18

What is the most exciting Leap from GPT-4 to GPT-5?

One year after GPT-4 was released we are all excited for a monumental leap forward with GPT-5.

People who have close ties to or are investors in OpenAI seem to be traveling to San Franscico right now as their Twitter status updates show. Is GPT-5 close to its public release?

Sam Altman, CEO of OpenAI, shared his excitement for the most recent podcast with Lex Fridman.

"I'm excited about being smarter," Sam remarked, highlighting the holistic improvement of GPT-5 over its predecessor.

Altman emphasizes that the forthcoming iteration isn't just about isolated advancements. Instead, it's "getting better across the board."

I'm excited about being smarter.\ The really special thing happening is that it's not getting better in one area and worse at others.\ It's getting better across the board.\ — Sam Altman

Lex Fridman eloquently suggests that the true magic lies in the notion of being "heard and understood" by an AI.

He hopes that GPT-5 will increase the moments of "intellectual connection," that mirror these magical moments of connection one feels when another person just "gets you."

This is insofar fascinating as Lex highlights that it isn't solely about raw intelligence or the mechanical processing of language. But the moments when the AI can grasp the deeper questions behind your questions, providing responses that make you feel profoundly understood, even when articulated imperfectly, in the way only a close friend or colleague only grasps one.

…it's just such a good feeling when it got you like what you're thinking about. And I look forward to it getting me even better.\ — Lex Fridman

Both Sam and Lex share the excitement for an AI that does more than just compute or predict. An AI that can truly understand you, that can truly "get" you, making the interaction with it feel more like a dialogue with a thoughtful partner rather than strings of unsatisfactory query-response transactions.

As Fridman aptly puts it, "all of us love being understood, heard, and understood."

You feel like there's an understanding in your crappy formulated prompts that you're doing, that it grasps the deeper question behind the question that you posed. Yeah, I'm also excited by that.\ — Lex Fridman

The anticipation surrounding GPT-5 centers on this very concept—AI that not only hears but understands and responds in a way that feels deeply connected to our thoughts and intentions.

With Altman’s remarks, that the enhancements are not confined to a single aspect but extends across the board the evolution from GPT-4 to GPT-5 promises AI interactions getting more empathetic, more intuitive, and more aligned with a human-like experience and not just a technical upgrade.

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
March 12, 2024
2024-03-12

The Best Startup Job Ad in the World

Arguably the best job ad in the world? Comes from Extropic in a very straightforward way.

"Yes, but Bastian, a sexy startup has no shortage of skilled specialists".

It's not a sexy ad either.

Because, curious people want to work on interesting problems - not on boring tasks that a computer could do but you refused to invest in.

And how do you spark curiosity?

By making an engaging video.

A good video has nothing to do with effects, VFX and SFX, or quick cuts that make you and your applicants feel nauseated as if you've just been on a rollercoaster.

A good video needs a compelling theme.

A theme that captivates its target audience AND people who think "Oh, Charlie might be interested in this topic and they probably haven't heard of it yet so I am going to tell them about it…"

"That's an exciting topic!", even I thought to myself, who understands nothing of what the founders are discussing. Even though we were once invited by the researchers at Fraunhofer IAF to find out first-hand how research is being conducted at the bleeding-edge of III-V semiconductors. So yes, I may know a bit more about semiconductors than the average person on the interwebs. But I didn't study physics, computer science nor electrical engineering.

“A good video is all about an interesting topic told well and without cliches,” as Niko likes to say.

How do you make a great video?

IMHO: The easiest way is to simply explain it.

Explain it to an interested layperson.

Just like Guillaume Verdon and Trevor McCourt explain it to Garry Tan. Garry is asking these questions that we’d like to ask Guillaume and Trevor ourselves. And questions that the right applicant might be able to ask them very soon themselves.

The entire video leads with “what ground-breaking thing is going on here?”

Not the fact that they're going from stealth startup to launch.

Not the fact that Verdon’s anonymous X account had been "doxed" by the New York Times.

But the fact that they were able to keep my attention for 10 minutes, despite it quickly became clear that it was a recruitment video, makes it... arguably the best job ad in the world.

Last week I talked about the best product demo in the world.

This week I talked about the best job ad in the world.

If you don't want to miss anything "best in the world", subscribe now and click the like button.

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
March 6, 2024
2024-03-06

Creating a Custom GPT Phonetic Alphabet

Creating a Custom GPT: See how easy it is to create a Custom GPT yourself!

Taking the use case of a phonetic spelling application as an example to create a Custom GPT that you can use as your personal assistant.

BTW, you know what a fun prompt for the “Phonetic Speller” Custom GPT is?

Do you say "gif" or "gif"?

It told me that “[…] the creator of the GIF format, Steve Wilhite, has stated that the correct pronunciation is with a soft "g" (/dʒɪf/), like "jiff".”

I guess the longstanding debate over its pronunciation settled then?

Can somebody please fact check that?

For the entire instructions see Custom GPT documentation here.

Watch the video on YouTube and subscribe for more builds.

YouTube
Bastian Moritz
Bastian Moritz
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YouTube
•
March 3, 2024
2024-03-03

Tesla Cybertruck: Brand Integration done the Creator Economy Way

A marvel of modern engineering.And a marvelous way to demonstrate it.

I liked the Top Gear’s Jack Rix #Tesla #Cybertruck review and his interview with the VP of Engineering Lars Moravy and the Chief Designer Franz von Holzhausen.

But this? This is product demonstration done right.

This is a product demo on the next level and although wild and you would never do it, this product demo seems much more appropriate.

This is what we actually want to see doing a car like this. Not your 40-year-old driving it to go shopping and dropping your kids of at soccer practice.

This will take care of the “German E-Angst.”

If you want to see the entire video (parental advisory advised), go to YouTube and search for Danny Duncan “I Drilled Horns On My Cybertruck!” #CreatorEconomy #InfluencerAdvertisment #BrandIntegration

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
February 15, 2024
2024-02-15

Sora text-to-video by OpenAI

The new text-to-video AI model from OpenAI is capable of generating up to minute-long videos from text prompts, including complex scenes with accurate details and emotions.

Sora understands interactions in the physical world, but for now it has limitations, such as difficulties with physics simulation and specific cause-effect scenarios.

Despite these challenges, Sora represents a significant advancement in AI's ability to create dynamic and interactive video content.

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
February 10, 2024
2024-02-10

YC Partner Lightcone Podcast

Deep Inside the Minds of YC Leadership

Listening to the new YC Partner Podcast feels like being a fly on the wall within the pulsating heart of Silicon Valley.

It's as if you're privy to the very essence of the moment, tuning into conversations that resonate with the immediacy of the now.

The discussions unfurl topics that have likely been thoroughly explored in similar circles, hinting at a familiarity and depth only insiders possess.

Yes, the dialogue is moderated, and to the participants, it might tread over well-worn paths.

Yet, what captivates us are the underlying principles they navigate, principles that echo Paul Graham's essays and the inevitable intersection of business minds and administrative forces—highlighting a path to success that doesn't always necessitate their early involvement. Success, they imply, can be as simple as creating something remarkable.

YC has a long standing history shared their knowledge not just in essays and YC Startupschool and Garry Tan becoming a YouTuber.

But this time is different. It feels much more like in the present, they are talking about the now and the principles are the underlying truths, not the stars of the show. It seems they have become a media company not just a school where they as the professors graduate their students with a multi-million dollar evaluation on Demo Day.

This essence of being that proverbial fly, listening in on conversations that flow as naturally to them as breathing, offers a unique perspective.

It's exhilarating to be part of a dialogue that embodies the optimism of a generational shift, the dawn of the AI Age.

This confidence, this shared optimism, provides a comforting reassurance that my own aspirations aren't misplaced, even if they seem to be navigating the future with a six-month lead.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
January 30, 2024
2024-01-30

The Reciprocity Advantage

In "The Reciprocity Advantage: A New Way to Partner for Innovation and Growth," authors Bob Johansen and Karl Ronn offer a visionary yet pragmatic guide that could very well be the Rosetta Stone for modern business growth.

At its core, the book is a clarion call for a seismic shift in how businesses approach partnerships, innovation, and growth in an increasingly interconnected world.

The Premise: A New Business Paradigm

Johansen and Ronn, both seasoned in the art of innovation, argue that the future belongs to those who can effectively find and leverage reciprocity in their business relationships.

They posit that the traditional competitive strategies are giving way to a more collaborative and mutually beneficial approach.

It's not just about beating the competition anymore.

It's about joining forces with them to create something greater than the sum of its parts.

Executive Summary

The 4 most crucial insights for business leaders of The Reciprocity Advantage are:

  1. Identifying Complementary Partners:\ One of the book's most compelling insights is the emphasis on identifying partners with complementary assets. The authors guide readers through the process of finding and engaging with potential partners whose strengths can offset their weaknesses and vice versa.
  2. Shared Vision for Mutual Benefit:\ Johansen and Ronn stress the importance of creating a shared vision. This isn't just about aligning goals but about forging a path where each partner stands to gain significantly from the collaboration, thus ensuring sustained commitment and effort.
  3. The Power of Pilot Experiments:\ The book advocates for starting small – using pilot experiments to test the waters. This approach allows businesses to manage risks better and learn from early failures without jeopardizing the entire venture.
  4. Scaling for Impact:\ Perhaps the most crucial insight for growth-hungry businesses is the strategy for scaling these partnerships. The authors provide a roadmap for turning successful pilot projects into large-scale operations, emphasizing the need for agility and adaptability.

A Real-World Approach

What sets "The Reciprocity Advantage" apart is its grounding in real-world examples. The book is replete with case studies from various industries, demonstrating how companies have successfully applied the principles of reciprocity. These stories not only illustrate the book's concepts but also provide a source of inspiration for business leaders.

A Call to Action for Future-Ready Leaders

Yes, Johansen and Ronn's book is a business strategy guide but it is so much more. It's a call to action for leaders to rethink how they approach business growth in a world where collaboration can often be more effective than competition.

It challenges leaders to be future-ready, to embrace uncertainty, and to be willing to share not just resources but also visions and aspirations.

Artificial Intelligence
Bastian Moritz
Bastian Moritz
•
Artificial Intelligence
•
January 15, 2024
2024-01-15

Introduction to Large Language Models

This talk by AI researcher Andrej Karpathy is the busy person's intro to LLMs and a great introduction for anyone who wants to understand LLMs, “the core technical component behind systems like ChatGPT, Claude, and Bard.”

Andrej Karpathy's talk "Intro to Large Language Models" provides a comprehensive understanding of the current state and future potential of LLMs.

He emphasizes the models' simplicity in structure yet complexity in capability, highlights the expansion beyond text generation, underscores the importance of security, and anticipates future developments in AI that are critical for informed business decisions.

What insights does he offer for businesspeople?

YouTube
Bastian Moritz
Bastian Moritz
•
YouTube
•
January 13, 2024
2024-01-13

Marc Andreessen with Rick Rubin on Tetragrammaton

Notes on Marc Andreessen with Rick Rubin on Tetragrammaton

Marc Andreessen had a key role in the development of the early internet by working on both the MOSAIC browser and the Netscape browser.

With Generative AI at the forefront of a similar technological revolution like the commercial internet

This is a very well rounded discussion between 2 titans of what one could consider an opposite spectrum. This makes for very interesting question by Rick Rubin, those you were not smart enough to ask but really make Marc Andreessen tell interesting aspects.

If you truly want to understand what makes Silicon Valley tick and how technology shapes our world this is will be the best 3 hours spend in 2024.

Happy to discuss with you afterwards!

On Startups

  1. Founders tend to make similar mistakes, with the most common being internal dissension within the team. The pressures of money, fame, and high stress can reveal the true nature of individuals, leading to conflicts and mistakes within the team.
  2. The success of a start-up depends on whether the team can stay cohesive and trusting through difficult times. If the team is not able to stay integrated, even small cracks can magnify and potentially destroy the company.

On Corporations

  1. Corporate executives have the authority to prioritize long-term brand value over short-term profits and are increasingly considering the impact of their decisions on a broader scale.
  2. Businesses that can afford to spend money on marketing likely have a good product, as it indicates they are making money and have a healthy budget for advertising.
  3. Companies face pressure to grow in order to add new valuable features and capabilities for users, but achieving optimal growth rate can be challenging.

On Technological Change

  1. The tension between valuing tradition and embracing innovation is a natural aspect of human society. Technology not only changes the tech industry but also disrupts the social hierarchy and status of people.
  2. Entrepreneurial personalities require resources, money, and partners to realize their ideas. Criticism of venture capitalists and disruption process is misguided as it is necessary for progress and change.
  3. Taking personal responsibility, prioritizing impactful conversations, and building trust are crucial in communication and relationships.
  4. The computing power of modern laptops allows individuals to conduct groundbreaking scientific and artistic work from their desks or pockets.
  5. Andreessen acknowledges the sharp limits to the explanatory power of science and technology and remains open-minded to new ideas and underlying truths that are not yet known.

This already is the best podcast of 2024@pmarca with @RickRubin on @tetranow https://t.co/ao7hu70Kz0

— Mx Moritz (@mxmoritz) January 13, 2024
Customer-centric Sales
Bastian Moritz
Bastian Moritz
•
Customer-centric Sales
•
January 7, 2024
2024-01-07

Dr. Robert Cialdini Explains the Universal Principles of Influence

These principles, identified through Cialdini's extensive research and experiences, highlight key psychological factors that drive human behavior, particularly in contexts of persuasion and influence.

1. Principle of Reciprocation

We feel obligated to return favors or behaviors we receive.

The Hare Krishna Society often gives small items like flowers before asking for donations, leveraging this principle.

2. Principle of Scarcity

Items that are rare or limited in availability become more desirable.

Marketers create urgency through limited-time offers, enhancing the attractiveness of a product.

3. Principle of Authority

We are more inclined to follow the lead of credible, knowledgeable experts.

Authority figures or experts can influence decisions and behaviors more effectively.

4. Principle of Commitment

Once we take a stance or make a choice, we're more likely to act in ways that are consistent with that commitment.

Small initial commitments can lead to more significant actions aligned with the initial commitment.

5. Principle of Liking

We're more likely to comply with requests from people we know and like.

Tupperware parties use social relationships to facilitate sales, as purchases are made from friends or relatives.

Biases and Tupperware always reminds me of Charlie Munger; stack a couple of those biases and you have the Lollapalooza Effect.

6. Principle of Consensus

We're more likely to do something if we see others doing it too, especially those we identify with.

Products marketed as "best-selling" or "most popular" often use this principle to encourage purchases.

---

More:

The Best Summary of Robert Cialdini’s book “Influence: The Psychology of Persuasion”.

We also applied Robert Cialdini's insights on influence for salespeople and how marketing professionals can use the psychology of persuasion.

Startup Growth
Bastian Moritz
Bastian Moritz
•
Startup Growth
•
December 30, 2023
2023-12-30

Technology-enabled Blitzscaling

Reid Hoffman's lecture at Stanford's CS 183 provides a valuable introduction into the concept of “Blitzscaling”, particularly in the context of Silicon Valley's startup culture.

The Premise of Blitzscaling

To understand the Blitzscaling concept and decide whether it is applicable to your business we should understand the premise and philosophy this framework is built on.

The Abundance of Startups and Globalization of Venture Capital

The accessibility of venture capital and entrepreneurial knowledge has globalized, making it possible to start ventures in various parts of the world. However, Silicon Valley remains unique in its ecosystem's ability to support rapid scaling.

  • The Unique Position of Silicon Valley:\ Hoffman emphasizes that Silicon Valley's strength lies not just in starting businesses but in rapidly scaling them. This ability to scale, more than just the abundance of startups, sets Silicon Valley apart.
  • The Necessity of Capital for Blitzscaling:\ Significant capital is required for blitzscaling, either from revenue reinvestment or external financing sources like venture capital or public markets.

The following are the 7 key takeaways to remember. They provide us with a foundational understanding of blitzscaling and its critical components.

Before we dive deeper to into Hoffman's and Yeh’s book Blitzscaling, these concepts from their lectures offer an understanding of the strategies and decisions necessary for successful rapid scaling in a startup environment.

1. Blitzscaling as a Key Differentiator

The core of blitzscaling lies in the capacity to grow a company quickly and significantly. This involves scaling the business model, customer base, and organizational structure at a pace much faster than traditional business growth strategies.

2. Importance of Networks in Blitzscaling

Networks, including those of talent, capital, and know-how, play a crucial role in the blitzscaling process. Silicon Valley's success is partly attributed to its rich and intertwined networks.

3. The Role of Speed and Risk Management

Hoffman discusses the importance of moving faster than the competition, even if it means accepting higher risks and potentially higher error rates in the short term.

4. The Evolution from Generalist to Specialist Roles

As a company grows through blitzscaling, its workforce evolves from generalists to specialists. This evolution is necessary to manage the increasing complexity of the business.

5. Continuous Innovation During Scaling

Innovation doesn't stop with initial success; it needs to be an ongoing process even as the company scales. This includes innovation in product development, market strategies, and operational processes.

6. Adaptability and Operational Excellence

There's a balance to be struck between maintaining adaptability and striving for operational excellence. Sometimes, rapid scaling requires prioritizing adaptability, even at the cost of efficiency.

7. Product-Market Fit and Customer Focus

Understanding and achieving product-market fit is essential in the early stages of a startup. This involves not only developing a valuable product but also understanding and catering to the needs of the customers.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
December 7, 2023
2023-12-07

Daniel Kahneman Thinking Fast and Slow

Highlights in Daniel Kahneman's Lecture on "Thinking, Fast and Slow"

Highlight 1 "One Way Thoughts Come to Mind" (Timestamp ~6:06): Kahneman introduces us to the spontaneous generation of thoughts, an intriguing aspect of our mental System 1. This segment highlights how certain thoughts and ideas seem to appear out of nowhere, providing a glimpse into our mind's fast, intuitive, and often subconscious workings.

Highlight 2. "Another Way Thoughts Come to Mind" (Timestamp ~6:53): Diving deeper, Kahneman explores another facet of thought generation, shedding light on how our mind's System 2 operates. This part of the lecture underscores the slower, more deliberate process of thinking, emphasizing the logical and methodical aspects that contrast sharply with the impulsiveness of System 1.

3. "Another Function of System 2" (Timestamp ~9:05): In this segment, Kahneman expounds on an additional role of System 2, which involves oversight and control. He articulates how this system steps in to moderate and sometimes override the impulses and snap judgments of System 1, highlighting a crucial balance in our cognitive functions.

4. "Substitution: How to Jump to Conclusions" (Timestamp ~37:58): Perhaps one of the most intriguing parts of the lecture, this section delves into the concept of 'substitution.' Kahneman explains how our mind often replaces complex questions with simpler ones, leading to quick but sometimes erroneous conclusions. This phenomenon underscores the hidden biases and errors in our fast thinking.

5. "A Perceptual Illusion of Attribute Substitution" (Timestamp ~40:05): Finally, Kahneman presents a compelling demonstration of attribute substitution in action, illustrating how our perceptions can be misleading. This part of the talk vividly brings to life the pitfalls of intuitive judgments, showing how easily our senses and intuitions can deceive us.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
September 10, 2023
2023-09-10

Chris Anderson's Insights into the Long Tail

Chris Anderson's Insights into the Long Tail: The New Dynamics of Consumer Choice and Market Behavior

Chris Anderson discusses the concept of the "long tail" in the context of consumer choice, markets, and the influence of digital platforms.

To exemplify the "long tail" phenomena, he delves into how digital platforms and the internet have transformed the dynamics of choice and market behavior, highlighting both the challenges posed by this new landscape and the tools that have been innovated to address them.

Paradox of Choice: Drawing from Barry Schwartz's theory, Anderson highlights the potential pitfalls of overwhelming choice. Barry Schwartz's theory suggests that having too many choices can be paralyzing and often leads to dissatisfaction with one's final selection.

Abundance of Choice with Help: The internet offers an overwhelming number of choices. However, tools and platforms like Google and Amazon help navigate this abundance by ranking, categorizing, and curating content or products, effectively assisting consumers in making decisions.

Physical vs. Digital Marketplaces: While there might be an abundance of choices, we have inherent methods and tools to help us decide, especially online. To make this point Anderson compares the number of product choices in physical supermarkets with online platforms like Amazon.

Micro Hits: Within broader and expansive categories, there are niches that have their own "hits" or popular choices. This segmentation allows consumers to make more informed choices that align with their specific interests.

Content Creation: The rise of platforms like MySpace, YouTube, and blogging is driven not necessarily by monetary incentives. Anderson argues that the drive comes from the human desire for personal expression, reputation-building, and genuine passion.

Oligopoly in Digital Marketplaces: Addressing the digital realm, Anderson touches the dominance of a few major players in various online markets, such as Google in search, eBay in auctions, and iTunes in music. He suggested in 2007 that this dominance might be a short-term phenomenon, with more competitors emerging over time.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
September 7, 2023
2023-09-07

Brain Chesky Explains the Concept of the "Designing 7-star Customer-Experience"

Airbnb's approach embodies the customer-centric idea that businesses should not just sell products or services but should aim to create outstanding experiences that resonate emotionally, foster loyalty, and turn customers into brand advocates.

For that you need a deep understanding of your customers and a holistic view of the customer journey.

Airbnb's realization that – just like Disney – their product isn't just the app or website but the entire experience indicates a holistic view of the customer journey. Every touchpoint, online or offline, is an opportunity to delight the customer.

Watch minutes 30:33 to 36:55, to find out how Brain storyboards an 11-star AirBnB experience.

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
September 3, 2023
2023-09-03

Competition Becomes Irrelevant Beyond Existing Industries

Your growth potential is limitless if you overcome the notion that you compete in a market.

With a mindset of abundance, you realize that the business universe consists of more than one kind of markets.

In Kim and Mauborgne theory two kinds of markets to be exact: red ocean markets and blue ocean markets.

Red oceans represent competitive or market competing strategies. As a red ocean player you do everything to outperform rivals and grab a bigger share of existing demand.

By contrast, if you strive for a market creating strategy, a blue ocean strategy, you create a new market that is un-competed or define a new category from a demand-side perspective.

“Most blue oceans emerge when a company alters the boundaries of an existing industry”, or as Drucker would say a type 2 innovation where you either attract a whole new group of customers or your biggest competition is non-consumption.

Lessons Learned: “When you break the bounds of existing industries, competition becomes irrelevant.”

Strategic Growth
Bastian Moritz
Bastian Moritz
•
Strategic Growth
•
August 2, 2023
2023-08-02

Jeff Bezos' Biggest Fear: "Day 2"

Jeff Bezos on Fighting off "Day 2" and Avoiding Stagnation

As the founder of Amazon.com, Bezos has spent decades reminding his employees that "it's always Day 1" at Amazon.

"What does Day 2 look like?" This was a question posed to Jeff Bezos at a recent all-hands meeting that inspired his 2016 shareholder Letter.

According to Bezos, "Day 2" is synonymous with stasis, leading to irrelevance, painful decline, and ultimately, the death of a company. To stave off this fate, Bezos states that companies must retain the dynamism and customer obsession that characterizes Day 1, even as they expand.

Bezos addresses this question head-on, sharing his philosophy on how to maintain the "vitality of Day 1."

I share an analysis of Bezos's Day 1 Masterclass in maintaining a relentless focus on the customer.

Branding
Bastian Moritz
Bastian Moritz
•
Branding
•
December 31, 2001
2001-12-31

Not just a music video - This is a tribute

"Tenacious D's 'Tribute' music video hits all the right notes – a comedy rock opera distilled into a bite-sized cinematic gem. Blending reality with the absurd, Jack Black and Kyle Gass channel their palpable charisma into a potent mix of hilarity and rock 'n roll reverence.

Their lively performances ignite the screen, fueling a zany narrative that seamlessly oscillates between live-action and animated sequences. It's a heady visual cocktail, perfectly poured to match the raucous rhythm of the song.

This isn't your run-of-the-mill music video; it's a captivating mini-feature that commands your attention from the first chord to the final laugh. The unexpected twist from humdrum to supernatural leaves you reeling, transforming the mundane into an unforgettable musical misadventure.

Cleverly edited, the video's pacing echoes the heartbeat of the song, each quick cut amplifying the energy while the visuals stay perfectly in sync with the lyrical rollercoaster ride.

'Tribute' is more than just a music video - it's a testament to the imaginative spirit of Tenacious D, their ability to create a visual spectacle that's as audacious and entertaining as their unforgettable sound. This is not just a music video in the world. This is... a tribute."

‍

Branding
Bastian Moritz
Bastian Moritz
•
Branding
•
December 31, 2001
2001-12-31

Not just a music video - This is a tribute

"Tenacious D's 'Tribute' music video hits all the right notes – a comedy rock opera distilled into a bite-sized cinematic gem. Blending reality with the absurd, Jack Black and Kyle Gass channel their palpable charisma into a potent mix of hilarity and rock 'n roll reverence.

Their lively performances ignite the screen, fueling a zany narrative that seamlessly oscillates between live-action and animated sequences. It's a heady visual cocktail, perfectly poured to match the raucous rhythm of the song.

This isn't your run-of-the-mill music video; it's a captivating mini-feature that commands your attention from the first chord to the final laugh. The unexpected twist from humdrum to supernatural leaves you reeling, transforming the mundane into an unforgettable musical misadventure.

Cleverly edited, the video's pacing echoes the heartbeat of the song, each quick cut amplifying the energy while the visuals stay perfectly in sync with the lyrical rollercoaster ride.

'Tribute' is more than just a music video - it's a testament to the imaginative spirit of Tenacious D, their ability to create a visual spectacle that's as audacious and entertaining as their unforgettable sound. This is not just a music video in the world. This is... a tribute."

‍

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