The Framing Effect: The Art of Packaging Information in Sales and Marketing

Why we buy and the cognitive bias of framing applied to sales and marketing.

The Framing Effect – Cognitive Bias in Sales and Marketing

How subtle shifts in message presentation can transform consumer decisions. Craft messages that resonate deeply with your audience, influence decisions of your prospects and drive desired outcomes for your customers.

By
Bastian Moritz
Oct 2023
Update
Min

How subtle shifts in message presentation can transform consumer decisions. Craft messages that resonate deeply with your audience, influence decisions of your prospects and drive desired outcomes for your customers.

Sep 2023

The Framing Effect: The Art of Packaging Information in Sales and Marketing

By
Bastian Moritz
Why we buy and the cognitive bias of framing applied to sales and marketing.

#### Learn more about other cognitive biases and understand why we buy* [Priming](https://www.mxmoritz.com/article/the-priming-effect-in-sales-and-marketing): precondition the mind for a particular theme or idea through prior exposure.* [Anchoring](https://www.mxmoritz.com/article/the-anchoring-bias-in-sales-and-marketing): set a reference that influences subsequent evaluation.* Interested in more cognitive biases used in Sales? Learn the psychology behind [the 3 key cognitive biases that software companies leverage](https://www.mxmoritz.com/article/the-3-cognitive-biases-in-sales-that-often-get-confused/) to entice you into free trials of their premium features. #### How does the Framing effect differ from other cognitive biases in influencing consumer decisions?The Framing effect specifically focuses on how the presentation or "packaging" of information affects decisions, whereas other cognitive biases might be influenced by past experiences, inherent beliefs, or emotional states.For instance, while the **Confirmation bias leads individuals to seek out information that confirms their pre-existing beliefs**, the **Framing effect emphasizes how a singular piece of information can be perceived differently based on its presentation**.#### What are metrics or KPIs to measure the impact of different frames in your campaigns?Businesses often employ A/B testing, where they present two differently framed messages to segments of their audience and measure metrics like conversion rates, click-through rates, and sales.For example, an e-commerce platform might test a product description framed positively against one framed with scarcity to determine which drives more sales.#### How do businesses navigate the ethical considerations of framing?Ethical businesses prioritize transparency and honesty in their messaging. They avoid misleading frames and ensure that any claims made can be substantiated.**Paramount for you is to ensure that your messages don't exploit or manipulate but rather inform and empower!**Given the profound effect of framing, it's also beneficial to actively tell potential customers to seek out varied sources of information and perspectives, which can provide a more holistic view and counteract the impact of a singular frame. Your product aware user will likely do so anyways and you can help them compare your solution to the real competition and not some arbitrary competition like Convertkit vs Sendgrid. You’ll **make yourself happier customers** because they are well informed once they decide for your solution.#### With the rise of AI and data analytics, can framing in sales and marketing be automated for optimal results?While AI can analyze vast datasets to suggest potential effective frames based on historical data, the art of framing also requires human intuition, creativity, and cultural understanding. Automation can aid the process, but the human touch remains crucial for **genuine and effective communication**.

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